Class enrolments UX redesign

What I was responsible for in this project:

  • Website investigation/review
  • User testing
  • Functional research
  • User journey flows
  • User type identification
  • Low-fi wireframes
  • Prototype digital wireframes

Overview

This project began with a need to investigate what the students problems were with digital class enrolments at Auckland University of Technology (AUT), so I could identify and recommend a way forward to improve the system.

Initial user research showed that students came to the class enrolment section generally knowing what papers they wanted to study, but struggled to see all the classes easily and figure out a clash-free class timetable. This became the focus of the project for me to create a system where students could see their class options clearly and create a timetable easily.

User research

  • User interviews
  • User research analysis
  • Brief and recommendations

I sent out a survey off the back of a response to another user research project I had done to locate students willing to participate in some user testing sessions in return for a voucher. From the responses, I organised times to meet with a variety of students from different programs of study, year levels and locations.

I asked the students to log into the system themselves and show me how they would enrol in classes. I asked them to talk me through their process and what they were thinking/feeling along the way. I had prepared various questions that weren’t leading to ask along the way and once they’d completed their walk-through.

I compiled the interview results into a document that went alongside a recommendation of next steps in the project.

Investigation

  •  Creating a knowledge document from discussions

I quickly found I needed to research and contact multiple people across the University to find out how the current system worked, what was necessary to keep, what could be changed and how the different functions all interacted with each other. In doing this I decided to create a ‘knowledge’ document for the continuation of this project, because it was likely to continue past the end of my contract in terms of development and no such document existed about the system.

This ‘knowledge’ document grew as my research continued and was fleshed out with various types of users as well. This should help developers and testers when the time comes to develop designs.

The exisiting system was desktop only and didn’t work properly on IOS devices (the calendar timetable was missing). Additionally it was expressed it would be good to have it as part of an app as well as a responsive website. However, with the amount of information involved it was likely that desktop would need to be the initial focus. The system would be responsive, but mainly used on desktop screens with the calendar potentially used more than the enrolments on smaller screens.

Along the way I discovered that some students had created a class wizard program for one of their projects that automatically generated timetables for students based on their papers and filter preferences. I spoke to one of the students that was involved in the project during my investigation to find out more, with the potential that this could be incorporated into this project. They had heavily edited the timetable data for it to work, but the idea was still there.

User flows and types

  • User journeys
  • User personas

From my user testing and research I was able to create some basic user flows and personas, which would be fleshed out over time as the project evolved and more was discovered and designed for.

It was important to note where the students would be able to edit their enrolments and where they weren’t. However, until it came to development stage I wouldn’t know all the business rules and requirements, so I needed to keep that in mind.

user journeys

A few of the basic user journeys

user journeys

Wireframes and Prototyping

  • Low-fidelity wireframe sketches
  • Demos
  • Informal user testing
  • Re-thinking ideas
  • Prototyping

I created low-fi wireframe sketches with various directions and options. Stepping through each one from the user perspective and discussions with my manager helped them be refined to the point that I could prototype the wireframes into something more functional.

wireframes sketch ideas

Very rough sketches of a few of my initial ideas

expanded wireframes

As I saw potential I fleshed out the ideas in a bit more detail

The initial direction was a step-by-step flow that expanded open at each stage and timetable wizard that students were able to add filters to, add breaks and adjust. However, this felt like it was going down the wrong route, focusing too much on creating a timetable for students rather than letting them create their own. Not to mention I was including too much new functionality that would not get into development for a long time.

annotated wireframe

For the first concept I sketched and made notes of things to consider and look into more

calendar ideas

Possible ideas for desktop calendar, but would want to show class information inside them

potential mobile layouts

Still considered mobile to see how it ‘could’ work early on

Identified mobile issues

Considered potential issues with each small screen idea

I returned back to my initial brief and user testing results. Focusing back on the key problems of students not being able to see all their class options at once for a paper. The ability to create a clash-free timetable might still be able to be included in a simpler and more straightforward manner.

I continued to sketch new wireframe ideas, not entirely throwing away previous ones, but going back to the current design and working this new idea from that.

New idea sketching

Rethinking the wireframes with a new direction

As this progressed, I moved the sketches into Adobe XD to create an interactive prototype — still keeping to black, grey and white boxes to keep the focus on usability and functionality before colour and design was added.

I did a user test with a fellow colleague and part time international student. I asked her to click through my prototype in a few different scenarios, explaining her thinking and feelings along the way, so I could see where she clicked and what her thought process was.

Straight away I noticed some key aspects that could be amended to improve the user experience, which was great and made sense. Other aspects would need to be tested with more students from other courses and backgrounds to get a more solid idea of preferences and what changes were necessary. Before I showed full-time students though, I would need to refine the prototype wireframe further.

I also demoed the prototypes to various other managers and part-time students in the ICT department for further feedback — what was possible, not possible and realistic from a development perspective.

Prototype ideas

A few basic screens on some of the prototypes in XD

Refinement and user testing

  • Refining prototypes
  • Informal user testing
  • Formal user testing

As the wireframe concepts came together in a few different prototypes, I returned to these colleagues and a few new ones to gather more insights and feedback, so that I could compile one complete prototype of scenarios for full-time students to test. It was important to remember that while some of the feedback was beneficial from colleagues that were students, they were not the main users, so I noted some feedback to see if it was relevant with actual full-time students as well.

I contacted previous interview students and asked if they knew any other full-time students from other courses/levels that might be interested in also participating in this new round of user testing. This turned out to be a great way to locate participants.

From here I intend on doing more user interviews where full-time students run through a few different class enrolment scenarios using my prototype wireframes. This will allow me to test some main functions that I’m not sure which will be preferred. I’m sure it will also flag up potential problems and feedback that I have not yet faced. This feedback will once again be compiled and changes/adjustments identified in the prototype before it moves into a more detailed design.

This project is ongoing.

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